Built-In CRM & Data Management
Connect call records and customer details to the CRM integrations agreed for your deployment.
Smart Call Automation · Custom system
Connect each call to the work that follows.
Build voice agents for customer enquiries, lead qualification and routing. Connect call records to your systems and define when a person should take over.
Workflow overview
Smart Call Automation
Capabilities
Connect calls to your business systems
Agree the integrations, access rules, call volumes and escalation process before deployment.
Custom API Triggers & Webhooks
Use APIs and webhooks to update records or trigger supported workflows after a call.
Human-in-the-Loop Escalation
Define escalation rules and pass the conversation history to the person taking over.
Workflow Integration & Automation
Configure call workflows with the questions, conditions, and follow-up actions your team needs.
Natural Conversations & Context Awareness
Carry context between turns in a call and test how the agent handles interruptions or unclear answers.
Multilingual Support
Choose supported languages and voices for your callers. Test pronunciation and recognition with representative conversations.
Workflow
Configure and test the conversation
- 01
Tone and response guidelines
Set the agent’s role, tone, and response guidelines. Review sample conversations before launch.
- 02
Voice selection
Choose a text-to-speech voice and test its clarity with your scripts and business terminology.
- 03
AI-Powered Text-to-Speech
Generate spoken responses from text using the voice settings and languages supported by your deployment.
- 04
Advanced Speech Recognition
Test speech recognition with representative accents, background noise, and business terms. Review transcripts to identify errors.
Planning
Choose the calls to support
Lead Qualification Agent
Ask lead-qualification questions, record the answers, and route the enquiry using your sales team’s criteria.
Customer Enquiry Agent
Answer supported customer questions using your business information, with a hand-off when a person needs to help.
Complaint Resolution Agent
Collect complaint details, answer supported questions, and hand unresolved requests to a person with the conversation history.
Related work
Calling platforms
Callintel
An intelligent voice-powered assistant that automates customer interactions with natural language processing. The platform provides 24/7 support, multi-language capabilities, sentiment analysis, call routing, and direct CRM integration through open APIs to enhance customer satisfaction and reduce operational costs.
Visit Callintel(opens in a new tab)Your workflow
Discuss a voice workflow
Describe the calls, follow-up actions and hand-off rules you want to connect.
Keep exploring
All solutions